Complaints
All accredited centres have an internal complaints process.
If you have a complaint, you should first see the person at your centre who is designated to handle complaints. Sometimes this will be the Academic Manager or Director of Studies for academic complaints, and a student welfare officer or student counsellor for non-academic complaints. If you are not satisfied with the response to your complaint, you can take it further by approaching English UK for advice.
For private schools and colleges, English UK will attempt to mediate but if this fails and you are still dissatisfied, the complaint can be put to the independent Ombudsman, who will issue an adjudication which it is binding on the school to accept.
For universities, if you are dissatisfied with the response of the university, you may approach the office of the independent adjudicator for student complaints. If you want more information on the office of the independent adjudicator visit - » www.oiahe.org.uk.
If your college is a further education college, a complaint to do with the academic side of your course can be referred to the qualifications awarding body for whose qualification you are studying. A non-academic complaint will be reviewed within the institution, and serious complaints of principle may be referred to the Learning and Skills Council.
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