Information for agents

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Last reviewed: 15:00 on Tuesday 15 September 2020

Covid-19 - English UK's information for agents

Everyone in our industry is facing unprecedented challenges during the Covid-19 crisis. We want to send a message of support to all those affected by the pandemic, and keep you updated on the situation in the UK.

See further information on our other Covid-19 pages:
To receive our Covid-19 email updates for agents, make sure you and your colleagues opt in:

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Covid-19 and English UK member centres: information for agents on reopening

Last reviewed: 15:00 on Tuesday 15 September 2020

English UK member centre are reopening on different dates.

ELT owners and directors are thinking carefully about how and when to reopen safely for face-to-face teaching, making sure everyone is safe and has a great experience. And we are here to help.

We have published detailed Covid-19 secure guidance – covering all aspects of provision from classrooms, offices and accommodation to transport, activities and excursions – to help our member centres reopen safely.

Not all of our members centres will open at the same time. Each one will consider their students, partners, staff and community, and open at the right time for them.

We will continue to update our guidance for members and information for agents as the situation changes.

Please note that our Covid-19 secure guidance document is available to English UK members only. It explains the UK government guidance relevant to our industry, to assist members to complete the necessary risk assessments and apply appropriate measures. 

Since each member centre has a unique context, they will use the guidance differently. For details of the measures taken by each centre, agents should ask to see each of their partner's risk assessements. 

Our advice for agents

  • Ask to see your ELT partner's risk assessments
  • Talk openly with your ELT partners and review your contracts
  • Tell your students what to expect at each stage of their journey
  • Stay up to date and share information with students


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Student emergency support during the Covid-19 pandemic

During the Covid-19 pandemic, English UK continues to support students. We will help students whose courses unexpectedly stopped in the event that a British Council accredited English language teaching centre ceases trading, by finding them an alternative course, free-of-charge.