Staff in ELT centres face numerous customer service challenges in the workplace. Being able to deliver great customer service will improve your centre's reviews and rebookings, and even the enjoyment of work. Join this session to get a good grounding in customer service, and plenty of ideas to help you deliver great customer service, every time. This session is suitable for anyone dealing directly with customers in an ELT centre.
This practical workshop will cover
- The basic skills needed to deliver outstanding customer service
- Enhancing the steps in the customer journey from pre-course to post-course contact
- Setting and meeting customer service standards
- Managing customer complaints effectively
About the trainer
George Pickering is an educational coach, trainer and consultant. He is the academic director of the Trinity College London validated English UK Diploma in Language Teaching Management and the Cambridge ESOL accredited International Diploma in Language Teaching Management. George is an inspector of language schools for the British Council (Accreditation UK) and is on the Board of Trustees of IATEFL.
This training event is a full day session running from 10:30 to 17:00. Tea, coffee and lunch will be provided. Participants will receive a certificate from the trainer at the end of the session.
Book a place
Book your place on English UK's Delivering great customer service with George Pickering. These sessions are £175 for English UK members and £225 for non-members
George Pickering will also be delivering sessions on creating a culture of customer service excellence. read more +
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