Training calendar

As part of English UK's work to raise professional standards in our industry, we run a wide selection of training events to cover all aspects of language centres' work. Our training ranges from free webinars to focus afternoons and full day workshops.

Use the calendar to the right to browse our events or view the listings below. 

If a day is sold out, you will be placed on a reserve list and we will contact you if a place becomes available. We also try to run additional days if there is high demand.

For more information, or if you would like to deliver a training day or act as a host centre, contact Eleanor Thomas.

Follow us on Twitter or register your interest by emailing us to be the first to know about new training days.

 

2019


February 

Workshop: Delivering great customer service

Registration: 10:30 / start: 11:00 / end: 17:00
Wednesday 13 February | George Pickering | London, IH London

Join this session to get a good grounding in customer service, and plenty of ideas to help you deliver great customer service, every time. read more +


Workshop: Creating a culture of customer service excellence

Registration: 10:30 / start: 11:00 / end: 17:00
Thursday 14 February | George Pickering | London, IH London

How to implement, train staff and monitor customer service standards should be a part of every centre's management ethos. This session will be full of ideas and tips to help you develop and improve your customer serviceread more +


Workshop: Delivering great customer service

Registration: 10:30 / start: 11:00 / end: 17:00
Monday 25 February | George Pickering | Exeter, Globe English Centre

Join this session to get a good grounding in customer service, and plenty of ideas to help you deliver great customer service, every time. read more +


Workshop: Creating a culture of customer service excellence

Registration: 10:30 / start: 11:00 / end: 17:00
Tuesday 26 February | George Pickering | Exeter, Globe English Centre

How to implement, train staff and monitor customer service standards should be a part of every centre's management ethos. This session will be full of ideas and tips to help you develop and improve your customer service. read more +

 

March

Workshop: Emergency response and crisis management

Registration: 10:10 / start: 10:30 / end: 14:00
Tuesday 5 March | Kevin O'Donnell | Globe English Exeter

This training session helps you understand how to respond to emergency situations to ensure your duty of care and comply with Accreditation UK safeguarding criteriaread more +


Workshop: Managing homestay accommodation

Registration: 10:30 / start: 11:00 / end: 17:00
Thursday 14 March | Diane Phillips | EC Manchester

Sharing good practice and the most up-to-date information on all aspects of managing homestay accommodation. read more +


Workshop: Managing residential accommodation

Registration: 10:00 / start: 10:30 / end: 14:00
Friday 15 March | Diane Phillips | EC Manchester

Receive the most recent and relevant information on every aspect of managing residential accommodation. read more +

 

Workshop: Managing homestay accommodation

Registration: 10:30 / start: 11:00 / end: 17:00
Thursday 21 March | Diane Phillips | London, IH London

Sharing good practice and the most up-to-date information on all aspects of managing homestay accommodation. read more +

 

Workshop: Managing residential accommodation

Registration: 10:00 / start: 10:30 / end: 14:00
Friday 22 March | Diane Phillips | London, IH London

Receive the most recent and relevant information on every aspect of managing residential accommodation. read more +

 

April

Workshop: Emergency response and crisis management

Registration: 10:10 / start: 10:30 / end: 14:00
Thursday 25 April | Kevin O'Donnell | David Game College, London

This training session helps you understand how to respond to emergency situations to ensure your duty of care and comply with Accreditation UK safeguarding criteria. read more +

 

May

Workshop: Emergency response and crisis management

Registration: 10:10 / start: 10:30 / end: 14:00
Wednesday 1 May | Kevin O'Donnell | Basil Paterson Edinburgh

This training session helps you understand how to respond to emergency situations to ensure your duty of care and comply with Accreditation UK safeguarding criteria. read more +

 

Workshop: Managing to succeed

Registration: 09:40 / start: 10:00 / end: 17:00
Wednesday 8 May | Fiona Dunlop | Wimbledon School of English

This workshop will provide the audience with tools and fresh ideas to implement into their busy lives as managers in order to enhance the academic quality of their organisations. read more +


Workshop: Managing to succeed

Registration: 09:40 / start: 10:00 / end: 17:00
Thursday 9 May | Fiona Dunlop | Manchester, venue TBC

This workshop will provide the audience with tools and fresh ideas to implement into their busy lives as managers in order to enhance the academic quality of their organisations. read more +

 

Workshop: Delivering great customer service

Registration: 10:30 / start: 11:00 / end: 17:00
Thursday 9 May | George Pickering | Liverpool, LILA*

Join this session to get a good grounding in customer service, and plenty of ideas to help you deliver great customer service, every time. read more +


Workshop: Managing to succeed

Registration: 09:40 / start: 10:00 / end: 17:00
Friday 10 May | Fiona Dunlop | Glasgow, venue TBC

This workshop will provide the audience with tools and fresh ideas to implement into their busy lives as managers in order to enhance the academic quality of their organisations. read more +

 

Workshop: Creating a culture of customer service excellence

Registration: 10:30 / start: 11:00 / end: 17:00
Friday 10 May | George Pickering | Liverpool, LILA*

How to implement, train staff and monitor customer service standards should be a part of every centre's management ethos. This session will be full of ideas and tips to help you develop and improve your customer service. read more +

 
 
 

Watch again

Webinar: Visa basics with Naadiya

Naadiya Rawat

Join Naadiya for a presentation on the basic types of visas used by students. This free session is ideal for anyone new to EFL visa requirements, and anyone wanting a refresher.  

 

Webinar: on Young Learners English UK - Who are we?

Neil McLoughlin

This free webinar will tell you all about Young Learners English UK, a special interest group of English UK for accredited providers of quality English language courses for Young Learners. 

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Can't find what you are looking for?

Please use the form below to let us know what training topics or sessions you are interested in and we will consider this when planning future events.