DELTM qualification

English UK DELTM 600x230

DELTM: Diploma in English language teaching management

The DELTM is the principal diploma level qualification for academic managers, operations managers and directors at English language teaching centres. 

The DELTM is validated and certified by LanguageCert.

2022-2023 DELTM for individuals

The 2022/23 course runs from October 2022 to March 2023, with two face-to-face training sessions and eight online training sessions throughout this period. To check dates and coursework requirements before booking, please view the course information pack.

Application deadline: Friday 23 September.

Cost: £1,995 English UK member price | £2,795 full price (non members)


Who is the DELTM for?

The DELTM course provides excellent professional development for managers and aspiring managers of language centres. The programme is suitable for those with/ wishing to take up key managerial roles within language schools such as centre managers, academic managers, principals and school directors.

Candidates should be in a position of line management experience in an educational or business context.

It is also desirable to have an initial teaching qualification, a diploma in TEFL/TESOL or an MA in Applied Linguistics/TESOL/TEFL, and at least five years' ELT teaching or operational experience.

What does the course cover?

The programme covers management skills from the day-to-day operational level up to the strategic level, exploring fundamental questions about organisational goals over a three to five-year time span.

Participants will explore a number of areas including leadership and organisational behaviour, people management, product development, marketing and profit.

The course modules are:

  • Organisational behaviour
  • The modern manager
  • Human resources: managing your team
  • Human resources: recruitment and beyond
  • The principled manager
  • Making a profit
  • Marketing and sales
  • Academic management
  • The customer journey
  • Managing change 

Course structure and assessment

The next DELTM for individuals will start in October 2022. The course will run until March 2023 with two face-to-face sessions*, and eight online sessions. Participants are required to complete five assignments consisting of research, reports and presentations and one 5,000 word project. These are practical projects with a theoretical underpinning. There is no final examination.

This equates to a total of approximately 360 hours of work, of which 40 hours are allocated to training sessions, 80 hours to self-study, including completion of mini-tasks and 240 hours on the assignments and project.

*Depending on government guidelines and Covid-19 security guidance.

Bespoke DELTM for organisations and associations

Bespoke closed group courses can be organised for language centres, school chains and associations.

The DELTM is the ideal solution for the development of your managers and your business. The programme constantly evolves in line with the latest management trends and can be shaped to match your needs.

The bespoke DELTM is a flexible, blended programme that can be tailored to you – whether delivered in the UK or overseas, as an intensive block or over the course of several months. Flexible pricing also allows you to reduce the cost per head for larger groups.

Meet the tutors

The DELTM tutors are experienced members of the ELT community with experience of either working in ELT centres, as academic content creators or inspecting centres on behalf of Accreditation UK. 

George 2021 h170

George Pickering is an educational coach, trainer and consultant who has worked in over 60 countries. In addition to being the academic course director on the English UK DELTM course, George is also a tutor on the International Diploma in Language Teaching Management (IDLTM).

He is a senior inspector for the Accreditation UK Scheme and was the first director of Bell's Teacher Campus at Homerton College, Cambridge. For many years George was a trustee of IATEFL and the co-ordinator of the Leadership and Management SIG. He holds a PGCE, an MA in Second Language Learning and Teaching and diplomas in management, coaching and counselling.

 Terry h170

Terry Phillips has worked in ELT for more than 40 years as a teacher, teaching supervisor, manager, language school owner and consultant. As a consultant, he has worked in more than 25 countries in all parts of the world, advising state and private language institutions on all aspects of academic and financial management. For the last 15 years, he has been a full-time freelance writer with his wife Anna, producing more than 200 published books in all areas of ELT. 

Ann h170

Ann Hawkings, with over 20 years' experience of sales and marketing in the language travel industry, has been involved in product development and marketing strategy for both chain and independent schools. Since starting her own consultancy company based in an East London design studio in 2016, Ann works with creative brand and design teams to help Language Travel Organisations achieve their business development goals and produce effective marketing materials that inspire student journeys.

 Fiona h170.jpg Fiona Dunlop has over 30 years worldwide experience in the field of English language training, including such areas as Teacher Training, Business and Soft Skills Training and Academic and School Management. She holds an MA in Psychology and the English UK DELTM.

She currently provides training on many aspects of ELT management such as internal customer care, manager CPD and wellbeing, effective project management and motivating and developing well established teaching teams. She has written articles for ELT publications and most recently consolidated her years of experience in the form of a language school management book published in June 2019.


What did past participants think?

  • "Quite simply, it is the essential training programme for managers in the ELT industry. From the very first session, the insights I gained from the DELTM inspired me to conduct research and implement change to the benefit of myself, my staff, my customers and the organisation as a whole. It was transformational on both a professional and a personal level." – Byron Skelton, Torquay International School of English

  • "The DELTM is a great opportunity for anyone who has moved into management from teaching, with little or no training, to build on their experience with the theoretical and practical tools it provides." – Shila Nadar, Twin ECL
  • "It was very interesting and made me reflect on my practice as a manager and my organisation's operation. It was lovely to network with like-minded people. The trainers were very knowledgeable and delivered classes in an engaging manner." – Agnieszka Cieszynska, Coventry College
  • "A very professional course taught by industry specialists which provided knowledge and skills that could be applied in my organisation from day one." – Dan Smith, Riversdown House