CELTSEM qualification

English UK CERTSEM 600x230

CELTSEM: Certificate in ELT Student Experience Management

The CELTSEM is a unique course for English language teaching professionals, aimed at those working in student administration, welfare and accommodation.

The course is taught through a combination of six synchronous online sessions and self-study, with a high level of personalised support during training sessions and tutorials.

It is a highly practical, task-based course, covering all aspects of student administration and management.


2022 CELTSEM course

The next CELTSEM course will run from March to May 2022.

Each module includes a full-day online training session. These take on six Thursdays during the course. To check dates and coursework requirements before booking, please view the course information pack.

Cost: £1,095 English UK member price | £2,095 full price (non members)


Course contents and assessment

Course modules:

  • Introduction and managing within a team
  • Managing student accommodation
  • Emergency planning and risk assessments
  • Looking after the welfare of your students
  • Safeguarding our students: adults and children
  • Customer care and quality control

View the course information pack for further details about each module.

Participants are required to complete six-module assignments consisting of research and reports and a final course project. These are practical projects drawing on your role and experience. There is no final examination.

This equates to a total of approximately 120 hours of work, of which 24 hours are allocated to training sessions, 24 hours to self-study, including completion of mini-tasks and 72 hours on the assignments and project.


Meet the tutors

The CELTSEM tutors are experienced members of the ELT community, committed to sharing their knowledge and expertise for the benefit and development of UK ELT.


Liz h170

Liz Granato has been an Accreditation UK inspector since 2007. She has also been a tutor on the English UK Certificate in Student Services Management (now CELTSEM) course for many years. She previously worked in the ELT private sector as both an academic and centre manager and managed all aspects of student services. 


 Glen h170

Glen Mitchell is an Accreditation UK and IALC inspector whose experience includes academic and schools' management. He has worked in the UK and overseas in an ELT career spanning 30 years. Having managed teams in multi-centres, he is particularly aware of the need for strong organisation skills, effective communication techniques, and the importance of customer care and quality control. 


Barbara h170

Barbara Lewin is a safeguarding trainer and consultant with many years' experience of working within the ELT sector. She has worked in academic leadership and student services within ELT centres in a range of roles, including as a Group Safeguarding Lead. Barbara delivers training and advice to centres across the UK. In 2016, Barbara founded and chairs the Sussex Safeguarding Forum to share information and consult with relevant local government authorities.