Cert SSM


To ensure the safety and wellbeing of our community and delegates, we have taken the decision to cancel or postpone a number of our face-to-face events, this includes postponing the 2020/21 Cert SSM. We do not currently intend to deliver any face-to-face events and have delayed a number to concentrate on activities and services focussed on helping the UK ELT industry rebuild and reopen following the Covid-19 crisis.

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Certificate in Student Services Management

The Cert SSM is taught through a mixture of seven classroom sessions and self-study, with a high level of personalised support during training sessions and tutorials. It is highly practical and delivered in a task-based format, covering all aspects of student management.

You will be assessed through coursework, and all the course topics are covered in a comprehensive distance learning pack.

2020/21 Cert SSM course postponed

Due to the impact of Coronavirus on the UK ELT industry, the Certificate in Student Services Management (Cert SSM) is currently postponed. We will continue to review the situation and will run the course when it is safe and appropriate to do so - please check back for updates.

We continue to work to host relevant training for our members and the wider sector. Please head to our Covid-19 resources hub for more.

Who is the Cert SSM for?

The Cert SSM is a unique course in the ELT industry, aimed at student welfare and accommodation professionals. It is suitable for people with and without experience in these roles.

What does the course cover?

The Cert SSM covers managing people and time, resolving problems, long-term planning and good communication in welfare, accommodation and student service roles.

This course goes through every aspect and criterion of British Council inspection on management, welfare and safeguarding, leaving participants with no doubt in how to do well. And assignments help you look into your own schools and make improvements.


The Cert SSM is suitable to people in all different stages of their careers. It can be helpful to those who are just starting out as well as those who are managing people in welfare and accommodation roles.