Delivering great customer service with George Pickering
10 January 2019


Staff in ELT centres face numerous customer service challenges in the workplace. Being able to deliver great customer service will improve your centre's reviews and rebookings, and even the enjoyment of work. Join this session to get a good grounding in customer service, and plenty of ideas to help you deliver great customer service, every time. This session is suitable for anyone dealing directly with customers in an ELT centre.

This practical workshop will cover

  • The basic skills needed to deliver outstanding customer service
  • Enhancing the steps in the customer journey from pre-course to post-course contact
  • Setting and meeting customer service standards
  • Managing customer complaints effectively

About the trainer

George Pickering is an educational coach, trainer and consultant. He is the academic director of the Trinity College London validated English UK Diploma in Language Teaching Management and the Cambridge ESOL accredited International Diploma in Language Teaching Management. George is an inspector of language schools for the British Council (Accreditation UK) and is on the Board of Trustees of IATEFL.

Key information

This training event is a full day session running from 10:30 to 17:00. Tea, coffee and lunch will be provided. Participants will receive a certificate from the trainer at the end of the session. 

Book a place

Book your place on English UK's Delivering great customer service with George Pickering. These sessions are £175 for English UK members and £225 for non-members

George Pickering will also be delivering sessions on creating a culture of customer service excellence. read more +

View all upcoming English UK training +

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