Student complaints procedure

Complaints against English UK language centres are rare. But, if you are experiencing problems, there are procedures to help you.

The first step

All accredited centres have an internal complaints process, so your first step should always be to speak to the designated person at your centre. For academic issues, this might be the Academic Manager or Director of Studies. For non-academic issues, it might be a student welfare officer or counsellor.

Making a complaint through English UK

If you are not satisfied with the response from your accredited centre, you can contact English UK for further advice. The way we will handle your complaint will depend on the course provider you're studying with.

For private schools and language centres, English UK will attempt to mediate. If this fails, the complaint can be put to the independent Ombudsman, who will issue an adjudication which is binding on the school.

For universities, you may approach the office of the independent adjudicator for student complaints. Visit for more details.

For further education colleges, academic issues can be referred to the awarding body of the qualification for which you are studying. Non-academic issues will be reviewed within the institution, and serious complaints of principle may be referred to the Learning and Skills Council.

Download our short information sheet to find out your next steps.

Student Complaints Procedure Information Sheet