Emergency response & crisis management
13 February 2020


In this difficult time for the ELT industry and international education community, we are doing our best to still provide for our members.

Where possible, we are moving English UK training that is essential to running your centre online. This is to ensure that when students are again travelling to the UK that we are prepared and up to the best standard possible. This includes our safeguardingemergency response and crisis management and recruiting safely trainings.

If you are already booked on a training session, you will have been contacted directly and your booking will have been automatically moved to the online session. For all of our upcoming training, visit our training calendar.

We are still running webinars on teaching online, online safeguarding, managing your teams remotely, and more. Visit our Covid-19 page for up to date information for UK ELT.

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Emergency response & crisis management

Your approach to handling a crisis has a big impact on the safety of your staff, customers and on the reputation of your organisation. Nonetheless, ELT providers don't often have emergency procedures in place. In this time of crisis, we need to plan for the future. 

Adrenaline kicks in during emergency situations, making clear thinking more difficult. Having an emergency procedure framework in place puts you in a better position to safeguard your staff and customers to give your organisation a better chance of survival.

This training session helps you understand how to respond to emergency situations to ensure your duty of care and comply with Accreditation UK safeguarding criteria.

Learning outcomes

  • Understand how to reduce risk
  • Learn the types of crisis you might face and how to coordinate a response
  • Know how to set up a crisis control centre and deal with the media
  • Take part in practical, scenario-based training using ELT-specific emergencies
  • Minimise the impact of crises to mitigate harmful, long-term business impacts.

About the trainer

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Kevin O'Donnell has worked with accredited providers since 2009. He has managed year-round junior courses in Scotland, seasonal summer centres and adult training centres in London.

He is a voting member of the Accreditation Scheme Advisory Committee, a safeguarding trainer and audit consultant with English UK.

Kevin realised the importance of having crisis management procedures in place while managing a summer centre with over 200 children during the London riots.

Key information

This training event is a morning session running from 9:30 to 13:00. Tea, coffee and biscuits will be provided. Participants will receive a certificate from the trainer at the end of the session. 

Book a place

Book your place on English UK's Emergency response & crisis management with Kevin O'Donnell. These sessions are £75 for English UK members and £120 for non-members

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