Staff in ELT centres face numerous customer service challenges in the workplace. Being able to deliver great customer service will improve your centre's reviews and rebookings, and even the enjoyment of work.

Join expert trainer George Pickering to get a good grounding in customer service, and plenty of ideas to help you deliver great customer service, every time.

As lockdown restrictions are eased across the UK, owners and directors of ELT centres will be planning the date and nature of their re-opening for face-to-face teaching. This will not be the same for all.

As schools move online, they must continue to consider and adapt safeguarding around this form of delivery. This may be an additional challenge especially for schools who have not had an online presence previously.  Ensuring your safeguarding procedures are comprehensive are as vital now as they ever have been.

Be honest and transparent, remember the details, collaborate and keep communicating.

A few insights from last week's Members' Conference, which attracted almost 500 registrations for two plenaries and 16 breakout sessions on marketing, finance, safeguarding, teaching online and more. Thank you to all our delegates and speakers for creating such an interesting and inspiring afternoon.

Trade associations representing thousands of tourist businesses, together with the Local Government Association, have written to the Chancellor of the Exchequer asking him to urgently change civil servants' interpretation of his Coronavirus Business Rates Relief Scheme, launched to support the UK's hospitality and leisure industries.